View our retuns Policy
Most common issues
Issues affecting sound quality or playback including:
- Scratches or scuffs that cause your needle to skip
- Excessive noise, whooshes, or pops
- Significant warpage
- Locked grooves that prevent the needle from advancing beyond a certain point
We prioritise these issues and will send replacements when necessary (and while stock is available).
Some of these things are normal and are not considered to be damaged. If you are ever unsure, please email us and we’ll help determine what’s normal and what’s not.
Cosmetic issues including:
- Seam splits (on the jackets or internal sleeves)
- Dinged or bent corners
- Miscellaneous print defects and other imperfections
While a bummer to get things with minor cosmetic damages, we generally do not replace for these types of issues (unless it is severe).
How we approach replacements
Almost everything we sell is limited in quantity so we, unfortunately, are unable to replace everything. That said, we do hold back some stock to send as replacements when warranted.
Generally speaking, we will replace things when the playback is impacted, or if cosmetic damage is severe (meaning, if something is crushed or damaged in multiple places).
How to request a replacement
If you receive something that is damaged and would like to request a replacement, please submit a replacement request through this form: https://www.moogitz.com/contact/
Once received, we will review and get back to you with next steps.
Sometimes you might receive a record that is not to your liking (outside of damages). While we hope that you can give the album a couple of listens before making your verdict, we, unfortunately, do not accept returns on any of our records. This is due to return shipping cost and to avoid damages on the return trip, along with a couple of quality control reasons.
For any questions or enquires please fill out our contact form with any details or questions that you have.
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